Updated and Reviewed December 13, 2023
General Guidelines:
Junior Footy Stars is committed to following the terms set out in the Australian Consumer Law regarding Refunds. Before a customer makes a purchase with Junior Footy Stars, please make sure you have read and understand the refund policy clearly.
We are not required to provide a refund for a change of mind towards any of our products
or services once an agreement has been reached and, in this instance, an agreement is
reached once a financial transaction has occurred. Should you or your player change their
mind and not be able to participate in the program that you purchased or any products that
you purchase from Junior Footy Stars, we will happily provide you with a credit towards a
future program.
Credit:
A credit will be provided to a customer on the following grounds after a financial
agreement has been made for a service or product provided by Junior Footy Stars when:
A player or parent/guardian has had a change of mind in regard to any of the
services that we provide.
A player or parent is unable to attend a particular location
A player is unable to participate in a program for any other reason than what is listed
below
Change of mind regarding any products we sell
A credit will be provided to the customer in the format of a voucher sent via email from
Junior Footy Stars. The voucher will clearly highlight a VOUCHER NUMBER as well as the
total amount of credit the customer is to receive
Refund:
A refund will be provided to a customer on the following grounds after a financial
agreement has been made for a service or product provided by Junior Footy Stars when:
A player has an injury supported by a medical certificate that states that they are unable to participate.
We are unable to fulfil what we have stated we would in any service or product we
provide (eg; we have had to cancel a location due to low numbers)
Should covid-19 or any other pandemic or lockdown prevent us from being able to
fulfill our services offered
A faulty product that is sold to a customer
A refund will be provided to a customer for any of the 4 reasons listed above or any other
reason outlined in the Australian Consumer Law guidelines. Refunds will be provided to a
nominated bank account by the customer requesting the refund with funds expected to be
received within 5 business days of the transaction taking place. In an instance when the
funds aren’t received, please contact Junior Footy Stars who will investigate for you.
We are fully 100% committed to obeying the Australian Consumer Law which does set out
consumer rights and their guarantees. If there is an inconsistency between this Junior Footy Stars
Refund Policy and the Australian Consumer Law, the Australian Consumer Law will stand, and we will
commit to this at time of writing this document.
Should you, the customer have any queries or questions to anything listed above, or you
would like clarification, please contact Junior Footy Stars Director Beau Dorian via
beau@juniorfootystars.com.au and we will happily provide you with further information.
Junior Footy Stars